Effective date: 22 June 2022
Website: https://unisoftvietnam.com/ | Email: contact@unisoftvietnam.com
This Privacy Policy explains how UniSoft Vietnam collects, uses, discloses, stores and protects personal information when you visit our website, use our applications or software, purchase our Services, or contact us.
1. Data Controller and Contact
Data controller / company: UNISOFT VIET NAM TECHNOLOGY JOINT STOCK COMPANY
Address: 5th Floor Office, The Garden Hill Building Office Complex, No. 99 Tran Binh Street, Tu Liem Ward, Hanoi City, Vietnam
Email: contact@unisoftvietnam.com
Website: https://unisoftvietnam.com/
2. Information We May Collect
- Contact information such as name, email address and other details you voluntarily provide when contacting us or creating an account.
- Account and product information such as user ID, subscription status, plan, license or product preferences.
- Transaction and billing information needed to provide the service and reconcile purchases. For Paddle transactions, payment-card details are generally processed directly by Paddle and are not stored by UniSoft Vietnam.
- Technical information such as IP address, device type, operating system, browser/app version, language, approximate region, log data and identifiers reasonably necessary for security, analytics and service operation.
- Usage information such as pages viewed, features used, session events, crash information and diagnostic data, where enabled and permitted.
- Information you send to support, including messages, attachments and records necessary to investigate a request.
3. How We Use Information
- provide, operate, maintain and improve our Services;
- create and manage accounts and subscriptions;
- process or support purchases, billing, refunds and customer-service requests;
- authenticate users and protect against fraud, abuse, unauthorized access and security incidents;
- analyze performance and usage so we can improve products and user experience;
- send service-related communications, such as security notices, account messages and support responses;
- send marketing communications where permitted by law and, where required, with your consent; and
- comply with legal obligations and establish, exercise or defend legal claims.
4. Legal Bases and Consent
Depending on the jurisdiction and circumstances, we may process personal information because it is necessary to perform a contract, comply with a legal obligation, pursue legitimate interests, protect security and prevent fraud, or because you have provided consent. Where consent is the legal basis, you may withdraw it subject to applicable law and technical limitations.
5. Cookies and Similar Technologies
We may use cookies, local storage, SDKs and similar technologies for essential functions, security, preferences, analytics and, where applicable, marketing. You can control certain cookies through your browser or device settings. Disabling non-essential technologies may affect some features.
6. Sharing Information
We may share personal information with service providers that help us operate our business, such as hosting providers, analytics providers, customer-support tools, fraud-prevention providers and payment providers. We may also disclose information when required by law, to protect rights and safety, or in connection with a merger, acquisition, financing or sale of assets.
For purchases processed through Paddle, Paddle may process buyer information as part of its Merchant of Record, payment, tax, invoicing, subscription and support functions. Paddle has its own privacy notice governing its processing activities.
7. International Data Transfers
Some service providers or recipients may process personal information outside Vietnam or outside your home jurisdiction. Where required by applicable law, we will use appropriate safeguards and contractual or other mechanisms for international transfers.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing the Services, maintaining business and transaction records, resolving disputes, preventing fraud and complying with legal obligations. Retention periods may vary by data type and legal requirements.
9. Security
We use reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.
10. Your Rights
Subject to applicable law, you may have rights to access, correct, delete or obtain a copy of personal information, object to or restrict certain processing, withdraw consent where consent is used, and lodge a complaint with a competent data-protection or consumer-protection authority. Requests can be submitted to the contact email above.
11. Children
Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.
12. Third-Party Links
Our website or Services may contain links to third-party websites. Their privacy practices are governed by their own policies, and we encourage you to review those policies before providing personal information.
13. Changes to This Policy
We may update this Privacy Policy when our practices, Services or legal obligations change. The updated version will be posted on our website with a revised effective date.
14. Contact Us
If you have privacy questions or wish to exercise a privacy right, contact: contact@unisoftvietnam.com.
